This Privacy Policy explains how we collect, use, and protect your data when you use the Recharge website, member portal, or services.
Data Controller
Bureau Investment Group Limited
No.1 - The Capel Building
Dublin 7
D07 HX28
Ireland
Email: [email protected]
1. Data We Collect
1.1 Identity & Contact Data
Name, date of birth, address, email address, phone number.
1.2 Membership & Payment Data
Membership plan details, billing history, and Direct Debit information (processed securely by our payment provider).
1.3 Health & Safety Data
Information submitted through the Health & Liability Waiver (PAR-Q), including medical disclosures relevant to training or spa use.
1.4 Usage Data
Booking history, attendance logs, and access-control data via GymMaster.
1.5 Communication Data
Email correspondence, WhatsApp messages, and customer support requests.
1.6 Website Data
IP address, device information, and cookies.
2. How We Use Your Data
We use your data to provide and manage your membership, process payments, manage bookings via GymMaster, verify access, send reminders and updates, ensure safety and compliance, improve our services, and meet legal obligations.
Your Data is Safe
We do not sell your data.
3. Legal Basis
We process your data under contractual necessity, legal obligation, legitimate interests (security, service improvement), and consent (marketing communications). You may withdraw consent at any time.
4. Marketing
If you opt in, we may send marketing messages via email, SMS, WhatsApp, or app notifications. Operational messages do not require consent.
5. Data Sharing
We may share your data with GymMaster, payment providers, IT and hosting providers, professional advisers, and authorities when legally required. All processors comply with GDPR.
6. International Transfers
Where data is transferred outside the EEA, appropriate safeguards such as EU Standard Contractual Clauses apply.
7. Data Retention
(after cancellation)
(after last visit)
(if applicable)
8. Your Rights
Your GDPR Rights
You have the following rights under GDPR:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Request restriction of processing
- Request data portability
- Withdraw consent at any time
- Object to processing
- Lodge a complaint with the Data Protection Commission
Contact: [email protected]
9. Security
How We Protect Your Data
We implement multiple security measures including:
- Encryption of sensitive data
- Secure hosting infrastructure
- Access controls and authentication
- Confidentiality obligations for staff
- System logging and monitoring
10. Cookies
Our website may use cookies for performance, analytics, and preferences. Cookie settings can be managed via your browser.
11. External Links
We are not responsible for the content or policies of external websites linked from ours.
12. Changes to This Policy
We may update this policy at any time. Changes take effect on publication.
13. Contact
Get in Touch
Email: [email protected]
Address: Bureau Investment Group Limited, No.1 - The Capel Building, Dublin 7, D07 HX28, Ireland